Ixigo redesign
Post Booking experience, Redesigning uncertaimity into clarity, confidence & control.
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problem
Train travel in India is highly unpredictable, even after a ticket is booked. Users face uncertainity around WL/RAC confirmation, delays, platform changes, missed connections, and cancellations.
solution
The Goal is to define the post-booking experience to improve user confidence, decision-making, and trust.
Metric 2
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see also
